Company Overview: True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Position title: Director of Human Resources

Reports to: Chief Operating Officer

Job summary: The Director of Human Resources manages our office personnel development and ensures that our human resources policies and initiatives are effective, efficient, and aligned to the overall business objectives. He/she also originates and leads Human Resources practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment along with the recruitment and ongoing development of a superior workforce.

Responsibilities include:

• Align managers and employees with the aspired True Care culture, foster a sense of ownership for our culture and maintain accountability throughout all levels of the company
• Manage the Human Resources operations by overseeing the recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions
• Participate in the development and implementation of the HRIS
• Support management by providing human resources advice, counsel, and decisions; analyzing information and applications
• Carry out responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, policy implementation, affirmative action and employment law compliance
• Administer various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; prepare and maintain the employee handbook and policies and procedures manual
• Support employee development, enhance job satisfaction, design onboarding procedures and implement HR strategies that support business objectives across the departments
• Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing company values
• Structure benefits packages and handling all office employee benefits
• Ensure compliance with laws and regulations
• Manage staff wellness and performance reviews while motivating and supporting current staff
• Oversee and collaborate with the office recruitment team to enhance overall recruitment processes and candidate experience
• Manage the development and maintenance of the Human Resources Information system (HRIS)
• Conduct investigations when employee complaints or concerns are brought forth; monitor the implementation of a performance improvement process with non-performing employees
• Demonstrated ability to serve as a successful participant in order to provide company leadership and direction
• Provides guidance related to employee performance evaluation, corrective actions and discipline to ensure regulatory compliance; be the mediator for office employee grievances and disputes
• Conduct trainings, investigations, disciplinary meetings and performance reviews
• Perform other job-related functions, as requested

Job Requirements: 

• Bachelor's degree in Human Resources Management or Organizational Development and experience in HR management
• Excellent communication skills
• In-depth knowledge of labor laws, regulations and practices
• Superior judgment and analytical skills
• Excellent interpersonal and coaching skills